Refund policy
RETURN AND REFUND POLICY
At Moerwild, we want you to be happy with your purchase. If you have a problem with your order or wish to request a return, exchange or refund, please contact us at moerwild@icloud.com.
Returns and Exchanges
If you wish to return or exchange an item, please contact us before sending it back. Include your order number and the reason for your request.
For voluntary change-of-mind returns outside any applicable statutory right, items should be unworn, unwashed and in resalable condition, with their original packaging where reasonably possible.
Faulty, Damaged or Incorrect Items
If you receive an incorrect, defective or damaged item, please contact us as soon as reasonably possible. Include your order number, a description of the issue and photographs where appropriate.
We will assess the issue and arrange an appropriate remedy in accordance with applicable South African law. This may include a repair, replacement or refund, depending on the circumstances and your legal rights.
Refunds
Approved refunds will be processed in accordance with applicable law and the relevant payment provider’s procedures. Processing times may vary depending on the payment method and financial institution.
Return Shipping
Please contact us for return instructions before sending an item back. Any applicable return-shipping costs will be communicated to you where lawful.
Your Consumer Rights
Nothing in this policy removes or limits your rights under South African consumer protection legislation, including the Consumer Protection Act and the Electronic Communications and Transactions Act where applicable.
Contact Us
Email: moerwild@icloud.com
Website: https://moerwild.co.za
WhatsApp / Phone: 067 307 7161